Shipmozo FAQ

To start shipping, simply create an account on Shipmozo, add your pickup address, and create your first shipment by entering order details. You can then schedule a pickup and start dispatching orders immediately.

Yes. With Shipmozo, you can ship orders received via WhatsApp, Instagram, marketplaces, or offline channels without needing a website.

No. Shipmozo allows you to start shipping with zero minimum order requirement, making it ideal for both new and growing sellers.

You need basic details such as customer name, address, mobile number, product weight, order value, and payment type (COD or prepaid). Shipmozo simplifies this process through an easy-to-use dashboard.

Shipping cost depends on weight (actual or volumetric), delivery location, courier partner, and service type. Shipmozo helps you compare rates across multiple couriers to choose the most cost-effective option.

Volumetric weight is calculated based on package size instead of actual weight. Shipmozo helps reduce this impact by offering no volumetric weight charges up to 2kg.

Shipping cost may vary due to destination, courier selection, package size, and service level. Shipmozo provides real-time rate comparison to ensure transparency.

You can reduce costs by optimizing packaging, selecting the right courier, and using Shipmozo’s rate comparison and smart courier allocation features.

Yes, COD orders may include additional handling charges. Shipmozo helps manage COD efficiently while maintaining competitive shipping rates.

Shipmozo calculates shipping charges based on weight, location, and courier rates. It automatically shows the best available options so you can choose the most cost-effective courier.

After creating a shipment on Shipmozo, pickup can be scheduled directly from the dashboard. In most cases, pickup requests are automatically sent to the courier.

Pickup is usually generated on the same day or next business day, depending on courier availability and order timing.

Delivery time depends on the courier and location. Shipmozo improves delivery speed by selecting the most efficient courier based on performance and serviceability.

You can track all shipments in real time using the Shipmozo dashboard or tracking ID provided for each order.

Tracking may not update immediately due to delays in the first scan or pickup. Shipmozo ensures regular tracking updates once the shipment is in transit.

You can monitor the shipment in your dashboard and contact support if delays exceed expected timelines. Shipmozo helps minimize delays through better courier selection.

Yes. Shipmozo provides a dashboard where you can track COD orders, collections, and remittance status in one place.

Yes, COD orders may include additional charges. However, Shipmozo helps optimize costs and improve COD handling efficiency.

If delivery fails after multiple attempts, the shipment is returned to your pickup address (RTO). Shipmozo helps reduce RTO by enabling up to 4–5 delivery attempts and better courier selection.

You can reduce RTO by confirming COD orders, ensuring correct addresses, and using Shipmozo’s tools like smart courier allocation and multiple delivery attempts.

You should raise a support request through the Shipmozo dashboard. The team will assist you with tracking and claims as per policy.

Report the issue immediately with proper proof (images/videos). Shipmozo support will guide you through the claims process.

You can contact Shipmozo support directly through the dashboard or official support channels for quick resolution.

GST is recommended for most eCommerce sellers, especially for interstate shipping. Shipmozo supports GST-enabled businesses for smooth operations.

You typically need GST details (if applicable), KYC documents, pickup address, and bank details for COD remittance. Shipmozo ensures a quick and simple onboarding process.

Sellers should monitor shipping costs, delivery rates, RTO percentage, COD status, and courier performance. Shipmozo provides all these insights in a single dashboard.

Yes. Shipmozo offers a centralized dashboard to manage and track all shipments in real time.

Yes. Shipmozo supports both COD and prepaid shipments, allowing flexibility based on customer preference.

Yes. Shipmozo supports heavy shipments and is well-suited for high-volume and large product logistics.

Yes. Shipmozo supports international shipping to 220+ countries through multiple global courier partners.