These T&C/ Agreement governs your access to and use of our platform, services (whether through the website itself or through such other media or media channels, devices, software, or technologies as we may introduce/launch from time to time), applications and/or websites (including the webpages contained or hyperlinked therein and owned or controlled by us) (” Platforms” and/or “Services”). Certain features of Platforms and/or Services may be subject to additional guidelines, terms or rules (“Usage Rules”), which will be posted on our Platforms and/or Services and are incorporated by reference into this Agreement.
By accessing the Site or Service and/or by clicking “I agree” on the sign up page, you agree to be bound by these Terms. If you do not agree to the terms and conditions of this agreement in full, then you should not use or otherwise access our platforms and/or services and you must exit now. You here by represent and warrant to the Company that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that you agree to be bound by the following terms and conditions. While individuals under the age of 18 may utilize the Service of the site, they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian’s registered account. You agree to register prior to uploading any content and / or comment and any other use or services of this site and provide your details including but not limited to complete name, age, email address, residential address, contact number.
We may also, in our sole and absolute discretion, choose to alert you about any change in the terms of this Agreement by sending an email to the email address provided to us by you. It is therefore important that you regularly review the updated versions of the Agreement and keep your contact information current in your account settings to ensure that you are informed of any such changes. Modifications to this Agreement shall be effective immediately after being posted on our Platforms or Services. Also, occasionally there may be information on our Platforms or Services that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, availability, and various other information, and we reserve the right to correct any such errors, inaccuracies or omissions and to change or update such information at any time, without prior notice.
Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.
Our Platforms and/or Services are a third-party marketplace for customers like you (“Customers”) to view, discuss, place orders for courier services, and pick-up and/or delivery goods/courier packages in connection therewith, with participating courier service providers (“Service Providers”), and we are a merchant of such order placement services only. Neither we, our Platforms nor our Services is/are a merchant of courier services, or any pickup or delivery services in connection therewith, and do not sell or control the Service Providers or the quality of any courier services, or any pick-up or delivery services therewith provided by the Service Providers.
On receiving an order from you, we will communicate your order requirement with the Service provider selected by you at the time of ordering and facilitate a pick-up of the parcel/courier package through such Service Provider.
The Service Providers have entered into agreements/arrangements with us to comply with state and central laws, rules, regulations and standards pertaining to courier services, sale, marketing and safety of courier packages. We, including our Platforms and/or Services, do not in any way verify the credentials or representations of any of the Service Providers, the service levels or the quality of any their products or services offered by the Service Provider, or the Service Provider’s compliance with applicable laws.
The Customers using our Platforms and/or Services must make themselves comfortable through the information provided by the Service Providers on our Platforms, by contacting the Service Providers directly, or through such other means or methods as they may deem appropriate, as to the quality of products and services and reliability of the Service Providers and the Service Providers’ compliance with applicable laws.
We, including our Platforms and/or Services, do not in any way guarantee the quality of any Service Provider or any pickup-up or delivery service in connection therewith, or any compliance thereof with applicable laws. In addition, a Service Provider may represent certain standards with respect to their courier services (or other services); we do not investigate or verify any such representations. We shall not be liable or responsible for any courier service or any other services, offered by the Service Providers or any errors or misrepresentations made by them (including on or through our Platforms and/or Services).
This Website is only a venue where Users may meet and interact with Service Providers for their sale and purchase transactions. Therefore, Shipmozo acts as a facilitator for such sale and all commercial / contractual terms are offered by and agreed to between buyers and Service Providers alone. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to Products/ Courier Services and other services including after sales services related to products and services, etc., over which the Service Provider has complete control and the same may be subject to change.You agree, understand and acknowledge that https://shipmozo.com is an online platform, a venue enabling the Users/ Customers to buy Courier Services. You hereby acknowledge and agree that in case of failure of confirmation of a purchase by a Service Provider, Shipmozo shall not be liable in any manner to You.You further agree and acknowledge that the Shipmozo is not involved in any sale and purchase of goods/products/ Courier Services and cannot warranty the quality and merchantability of the Courier Service, Services rendered by the Service Providers. Shipmozo is only a facilitator, an intermediary and is not and cannot be a party to or control in any manner any transactions between the Service Provider/ Vendor/Seller and the Customer/Buyer. Shipmozo shall neither be responsible nor liable to mediate or resolve any disputes or disagreements between the Users and the Service Providers.Shipmozo shall neither be liable nor responsible for any actions or inactions of Service Providers, Vendors and/or Sellers or any breach of conditions, representations or warranties by them.Shipmozo does not sell or retail any products/ Services and does not ensure that the Service Providers, Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the Courier Services/ products listed and transacted on Website.You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.Shipmozo accepts no liability for any errors or omissions, whether on behalf of itself or third parties.Shipmozo shall not be responsible and shall not be liable for any non-performance or breach of any contract entered into between Users.Before placing an order you are advised to check the terms and conditions on the reverse of the way bill carefully. By placing an order for Courier Services you agree to be bound by the conditions of sale included in the service description and also on the reverse of the way bill of the Service Provider.
The content on the Website which includes all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, design documents, and artwork is a combination of Third Party content and Our content. We have no control over such third party user generated content as We are merely an intermediary for the purposes of this Terms of Service. In the event, if any of the Third Party Content infringes any Intellectual Property of any person, the User shall be solely responsible for any loss caused and We shall not be liable. You may send us an email at [email protected] to report any such content.The use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
In the event a Services/ Courier Services/ Deal/Coupon is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or contents of Services/ Courier Services/ Deal/Coupon information received from our Service Providers, channel partners or suppliers, Shipmozo shall have the right to refuse or cancel any orders placed listed with incorrect price or information. Shipmozo shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Shipmozo shall issue a credit to your credit/debit card account in the amount of the charge.
In order to facilitate payments for deals/ Coupons purchased by You through Website, Shipmozo offers an online payment gateway facility that will facilitate You to make payments in respect thereof to Shipmozo using netbanking, credit/debit card account or any other mode acceptable and made available to the users from time to time, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s.
You agree, understand, undertake and confirm that the credit/debit card details provided by You for making payments for deals/ Coupons purchased through Website, either through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you. The aforesaid information provided by You will not be shared by Shipmozo with any of the third parties unless required by law, regulation or court order or for facilitating and completing the purchases made by You. Shipmozo will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details in anyway.
Membership cannot be availed of by those who are deemed Incompetent to Contract under the Indian Contract Act, 1872 subject to the aforementioned conditions.If the option is available then the User may also choose to link your social network profile of Facebook and Google+ with Us and use that as the login credentials. Shipmozo shall use the same to retrieve certain details from them including name, birthday, gender, location, email ID and access Your friends’ list. However Shipmozo shall not post anything on User’s behalf without User’s permission.Registration of the User on the Website is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s under ID and Password for any purpose whatsoever without proper authorization from such party.User are responsible for the security of User’s password and for all transactions undertaken using User’s password on the Website. User agrees and acknowledges that in case User shares his/ her user details with any third party or third party gains access to the account of User howsoever it may be, the User shall be responsible for all the transactions undertaken by the third party from the User’s account. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. Shipmozo will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user’s ID/password/credit card number/account details number for using Shipmozo’s Services.The user also agrees and undertakes to immediately notify Shipmozo of any unauthorized use of the user’s password or user ID and to ensure that the user logs off at the end of each session at the website. Shipmozo shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.The membership of this Website is free of cost and this includes only the browsing of the Website. You hereby understand that this no charge policy may be amended at anytime in the discretion of the Website and the Company.The User also agrees to:(a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and(b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or Shipmozo has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Shipmozo shall have a right to suspend or terminate User’s registration and refuse any and all current or future use of the Website and/or any Service.Furthermore, the User grants Shipmozo the right to disclose the Registration Data to third parties, to the extent necessary for the purpose of carrying out the Services.
In case of online payments, We will only process the order after the payment has been processed and in case of “Cash on Pick-up” order payments, you shall duly make the payment to the Service Provider’s personnel on his visit before your parcel is accepted for pick-up and delivery.The pick-up, delivery and return of the courier packages will be subject to the service terms and conditions of the applicable Service Provider.Reasonable care is taken by the Service Providers to deliver the orders to the intended recipient, however, we shall not be held responsible for any wrong delivery of the order based on the address given by you or if any person imposes to be the actual recipient and takes delivery of the couriered orders.
You are a restricted user of this Website.
(a) belongs to another person and to which you do not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
(c) harm minors in any way;(
d) infringes any patent, trademark, copyright or other proprietary rights;
(e) violates any law for the time being in force;
(f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(i) Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
Prohibited Items- International Couriers
For detailed list please refer to the sections Prohibited Items Domestic and Prohibited Items International on the Website (section for prohibited items for international couriers)
You shall indemnify, hold harmless and keep indemnified Shipmozo and (as applicable) Shipmozo’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement, breach of this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, Confidentiality obligations, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.This clause shall survive the expiry or termination of this Agreement.