Return management is a key part of eCommerce operations that covers the complete workflow of product returns after delivery. It includes return requests, return pickups, reverse logistics, quality checks, refunds, replacements, and inventory updates.

A strong return management system helps sellers reduce losses, improve customer satisfaction, and maintain better operational control. For growing eCommerce businesses, efficient return management is essential to manage reverse logistics costs, reduce delays, and create a smoother post-purchase experience.