B2C (Business-to-Consumer) shipping refers to the logistics process where businesses deliver products directly to individual customers. It is a core component of eCommerce operations, enabling online sellers, retailers, and brands to fulfill customer orders efficiently.

Unlike B2B shipping, which deals with bulk shipments between businesses, B2C shipping typically involves smaller package sizes, higher shipment volumes, and a strong focus on last-mile delivery. The primary objective of B2C shipping is to ensure fast, reliable, and customer-friendly delivery experiences.

The B2C shipping process begins when a customer places an order online. The seller processes the order, packages the product, and assigns a courier partner for pickup. The shipment is then transported through the logistics network and delivered to the customer’s doorstep. Real-time tracking updates are usually provided throughout the delivery journey.